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In order to create a welcoming, organized environment for patients, streamline administrative processes, and provide the best patient experience, effective front office phone communication is crucial. It is imperative that a healthcare facility provides excellent patient phone call to provide patients with a positive experience.
Our patient scheduling and phone answering services ensure that your practice runs smoothly and efficiently.Your patients will be taken care of by trained and knowledgeable professionals. With our patient scheduling and phone answering services, your patients will always be greeted with a friendly voice on the other end of the line. We provide a comprehensive suite of services, including patient scheduling and rescheduling, appointment reminders, and phone answering services. We also provide a range of support services, such as billing and collection query assistance. Additionally, we provide compassionate customer service and handle patient complaints. Our solutions are tailored to the needs of your practice, helping to streamline processes and reduce administrative burden. Let us handle the phone so you can focus on providing quality care.
Appointment Scheduling: Schedule patient appointments based on provider’s availability, patient preferences, and other staff schedules.
Appointment Reminders: Send appointment reminders to patients via phone calls, text messages, or emails to reduce no-shows.
Patient Registration and Demographics Update: Verify and update patients' primary and secondary insurance informations, email, phone number update, mailing address and other demographic details.
Patient Queries and Concerns: Handle voice messages, emails, and other communication channels to address patient inquiries, no shows follow ups, appointment changes, and prescription refills.
Billing and Payment Processing: Generate and send patient invoices, process payments, and provide billing support, including setting up payment plans if necessary.
Complaint Resolution: Address patient complaints or concerns promptly and professionally, escalating issues when necessary.
Patient Education: Provide patients with information regarding their conditions, medications, and post-appointment instructions over the phone.
Patient Satisfaction Surveys: Collect feedback from patients to assess their satisfaction and identify areas for improvement.
Health Information Privacy: Ensure that all patient interactions and information handling comply with healthcare privacy laws, such as HIPAA.
The flexibility offered by Tausch is unmatched. We can opt for end-to-end outsourcing or task-based services, which has allowed us to tailor their support to our specific needs. It's a true partnership.
We've been partnering with Tausch Medical for over ten years, and their expert team consistently delivers exceptional results. Their cost-effective solutions and attention to detail have significantly improved our revenue cycle management.
Tausch Medical's eligibility and benefits verification service has been a game-changer for our practice. Their thoroughness in verifying patient insurance details has significantly reduced claim denials and improved our revenue flow.
As a billing company, we rely on Tausch Medical's expertise in various billing software platforms. Their dedicated account managers have made our transition seamless and consistently provide valuable insights for improvement.
Billing and collection is excellent! Tausch Medical's commitment to compliance and data security is reassuring. They not only ensure HIPAA compliance but also stay updated with the latest industry practices and technology trends. Their support is reliable and available 24/7.
Tausch Medical's commitment to accuracy is commendable. Their certified coders and billers have not only reduced our costs but also increased our claims accuracy, ensuring faster reimbursements.
We rely on Tausch Medical for end-to-end revenue cycle management, including charge entry and payment posting. Their team's attention to detail and accuracy in these critical areas have resulted in a noticeable improvement in our financial health.